Terms and Conditions

These general conditions of sale apply to all sales made on the Internet website www.cataleya.fr, subject to specific conditions indicated in the presentation of products.


ARTICLE 1 : Legal Notices

The website www.cataleya.fr is a service of www.cataleya.fr est un service de :

19 rue de l’ancienne Mairie, 92100 Boulogne
809 288 640 RCS Nanterre
FR 67 809 28 86 40
[email protected]

ARTICLE 2 : Essential characteristics of the products and services sold

The website www.cataleya.fr sells:

Knitted goods and practices its own e-commerce activity exclusively to its end users, end consumers themselves.

The customer declares to have read and accepted the terms of sale prior to placing an order. The validation of your order implies acceptance to the general conditions of sale.

ARTICLE 3 : Prices

The prices of our products are indicated in euros all taxes included (TTC).

For orders delivered in a country other than France, the customer is the importer of the products they buy. For all products shipped outside of communities overseas or the European Union, the invoice is issued on the price excluding tax. The customer is responsible for statements and payments of any customs duties or other taxes may be payable in his country. 

Shipping fees are not included in the price. The order states the amount of the delivery charges before ordering.

ARTICLE 4 : Product availability

The products available on our site appear with the words “available”. In order to best meet the expectations of our customers, the availability of our products is regularly updated on our website.

If you ordered a product unavailable after the checkout process, you will be informed immediately. We will cancel your purchase. If the sum had already been charged, you will be refunded immediately.

ARTICLE 5 : Order

You can order our products directly on our website or by email at [email protected] from Monday to Saturday, 10am to 4pm.

To place an order on our website, choose your items and add them to the bag. Confirm the contents of your bag.

– If you already have an account on our site, please login.

– If you do not have a customer account on our site, please create one.

– Select the “Delivery” checkbox to enable it.

– Choose a shipping method according to your order.

– Check the “Payment” box to fulfill your order online.

– Choose your payment method and check the “acceptance of Terms”.

– Confirm your payment.

You will receive your order confirmation email at the email address you provided when creating your account.

Check the details and the total amount of your order. Check beforehand any errors before acceptance.

The proceeds of the property transfer will occur only when full payment of your order has been done.

ARTICLE 6 : Delivery

We proceed to the delivery of our products in France including Corsica and the French overseas territories. Delivery takes place at the address indicated by the buyer. 

We proceed to the delivery of our products outside Europe area. 

All orders are handled with the utmost attention. However, if you want to change the order, do not hesitate to contact us as soon as possible. If your order is denoted as “sent” in your space “my account”, know that we can not go back.

VAT Information:

VAT is included in the total price of the order if it is channeled in the European Union.

Tax refund:

The tax refund is available to persons resident outside the European Union on request. However, to use this service, you must reside outside the European Union and be in France for less than 6 months, in accordance with French law. (See the French Customs website)


Sales outside the European Union for residents outside the European Union, the prices on the site are prices excluding French taxes (VAT rate of 20%).

Delivery times are indicative. They may change due to various factors such as [the availability of our carrier / order processing, the time of the order confirmation, the country of destination.].

ARTICLE 8 : Payment

One method of payment is accepted: the consumer must pay by PayPal or bank transfer.

We demand full payment of the order.

ARTICLE 9 : Right of withdrawal

In accordance with Article L121-20 of the Consumer Code, you have a right of withdrawal to exercise within seven working days of receipt of the article. You do not have to give reasons or pay penalties, except the cost of return.

Reship the product within the period mentioned above. At the same time, let us exercise your right of withdrawal by email at the following address: [email protected]

The merchandise is to be returned to the following address, return costs at your expense: AS CASHMERE, 19 Rue de l’Ancienne Mairie, 92100 Boulogne-Billancourt France.

So that our product is returned in marketable again, you agree to send it back in its original packaging and in perfect condition. The packaging can be opened and used the article as it is possible to market it.

  1. The return form is properly completed and sent to the supplier;
  2. The product must be either worn , altered or washed, or damaged;
  3. The brand label must still be attached to the product with the zip-sealed;
  4. Products must be returned whole and unused in their original packaging;
  5. The products must be sent to the seller in a single shipment.
  6. The returned products must be given to the carrier of your choice within fourteen (7) days of the date you received them.
  7. You must have sent us the tracking number of your return package by sending an email to [email protected]
  8. If the right of withdrawal is exercised in accordance with the terms and the terms indicated in article 6, the supplier will arrange for repayment under the conditions specified in article.
  9. Below within a maximum of thirty (30) days from receipt of the item by the supplier. All products come with an identification tag attached with a zip-sealed. Thank you not to remove the label and the zip-sealed products purchased if, upon receipt, the product does not meet your expectations.

The supplier, in case of exercise of your right of withdrawal, has the right not to accept the return of products which are free from their label or have been altered from their original or qualitative characteristics or that were damaged.

In accordance with Article 9, the money will be refunded within thirty (30) days following the exercise of your right of withdrawal subject to the proper execution of the terms and conditions stated above.

ARTICLE 10 : Warranty

Commodity price guarantee and indication

On www.cataleya.fr , we offer only products bearing the brand Cataleya. These are made in Italy and Portugal, or hand made in Romania.

4.2 The supplier does not sell used products, defective or substandard products to market standards and its own commitment to creating quality products. The essential features of the products are presented on www.cataleya.fr  within each product page. The images and colors of products offered for sale on www.cataleya.fr may not exactly match the actual colors under the influence of the web browser and the screen used.

We strive to the maximum to make the color displayed closest to reality.

Product prices may be subject to updates. Thank you kindly check the final sale price before sending the order form.

Purchase requests from countries not included among those listed in the list of countries will not be accepted by the supplier. If this were your case, thank you to contact us at: [email protected]

All products come with an identification tag. Thank you not to remove the label of the products bought in case, upon receipt, the product does not meet your expectations.

The supplier, in case of exercise of your right of withdrawal, has the right not to accept the return of products which are free from their label or have been altered from their original or qualitative characteristics or that were damaged.

ARTICLE 11 : Conditions and repayment

Reimbursement of products is complete. It is by PayPal or bank transfer at the latest within 30 days from the date of exercising the right of withdrawal.

ARTICLE 12 : Consumer Complaints

Any claim of the consumer should be made electronically to the following address: [email protected].

ARTICLE 13 : Intellectual Property

All comments, images, illustrations of our site we are exclusively reserved. Under intellectual property and copyright, any use is prohibited except for private use.

Unauthorised reproduction of this website, whether partial or total, is strictly prohibited.

ARTICLE 14 : Responsibility

Pursuant to Article 1147 of the Civil Code, we commit our contractual strict liability to you for non-performance or improper performance of the contract concluded.

However, our contractual liability shall be incurred in the situations mentioned below:

case of force majeure; stranger that cannot be attributable to us;

The photographs are the property of AS Cashmere.

ARTICLE 15 : Personal Data

Some customer information will be forwarded to the seller (ie the name, address, postcode and phone number) and to enable the processing and delivery of products ordered.

Commercial offers of the site will be sent to the client by email if no objection is issued. The customer can at any time oppose free of charge to commercial offers by logging onto his personal space.

The site provides the customer a collection and processing of personal information in respect of privacy in accordance with Law No. 78-17 of 6 January 1978 on computers, files and freedoms.

Under Articles 39 and 40 of the law dated 6 January 1978, the customer has a right of access, rectification, cancellation and opposition of their personal data. The client can exercise this right via:

– a contact form

– by mail to [email protected]

ARTICLE 16 : Jurisdiction and applicable law

In case of dispute between the consumer client and our company, the applicable law is French law According to the case:

The French courts have sole competence to decide the dispute.